As a result of the Covid-19 pandemic, all sectors are under pressure to gain efficiency, increase innovation and find new ways of working. Robotic Process Automation (RPA) is in the spotlight to help companies achieve just that. In Smarter, better, faster: RPA at work, our experts look at seven key sectors affected by the pandemic to provide real examples of how RPA can be used in each sector, the benefits of implementing it and how to embrace RPA and get it right.
What is RPA?
RPA is software that can mimic human behaviour and works with desktop applications. You can think of RPA as a digital assistant that needs detailed instructions to process tasks but can work 24/7 without getting tired or making mistakes. RPA can work with any application or documents. It uses them in the same way as humans– by clicking on buttons, typing, filling forms, copying/pasting, making structured decisions – while simultaneously communicating with application programming interfaces.
Benefits of RPA
- Quick deployment (usually within 3-6 weeks) and return on investment (typically 4-8 months).
- Improved customer experience as they have their requests resolved more quickly and efficiently.
- Happier employees as they spend less time doing routine activities and instead focus on value-added work, which improves job satisfaction.
- Increased capacity of the team. With the same team size, incorporating RPA allows you to serve more customers and handle more requests.